epono Pro Terms

01 · These terms

These epono Pro Terms apply if you subscribe to epono Pro, or receive a free month of it from a Local Partner (Section 7). They add to our Terms of Service, which continue to apply. Words defined in the Terms of Service have the same meaning here.

02 · What epono Pro includes

The current benefits are shown on our Membership page and include:

• the epono Pro discount: 50% of our fee off the price of your Requests (Section 5);
• the fee back: your monthly fee back as epono Credit over your completed Orders (Section 6);
• up to five Loved Ones, each with their own limited access;
• a budget you set for each Loved One;
• topping up your epono Credit from a saved card, and epono Credit as compensation when we resolve a problem;
• a dedicated Coordinator and priority response;
• where we offer them, a welcome package when you join and, each month, a seat at a gathering for one of your Loved Ones. Each must be used in the month it is given for, and lapses unused at the end of it.

We may improve or change the benefits. If we remove a benefit that is material to you, or reduce the discount or the fee back, we will tell you at least 30 days in advance and you may cancel without charge.

03 · Price and billing

The membership fee is the amount shown when you subscribe, in Canadian dollars, plus applicable taxes. It is charged when you subscribe and then monthly on the same date to the card you have chosen for renewal. Your membership starts when the first payment is taken or, for a free month from a Local Partner's code, when you use the code (Section 7). A membership month runs from that date to the same date of the next month, and so on.

The price you subscribed at applies to you until we tell you otherwise. If we change it, we will notify you at least 30 days before the change applies to your next renewal, and you may cancel before then.

04 · Automatic renewal

Your membership renews automatically every month until you cancel. We send you a reminder by email and as a notification 3 days before each renewal, stating the amount and the date.

You must keep a valid card for renewal on file. You cannot remove your last card while your membership is set to renew. If a renewal payment fails, your membership ends immediately and is not retried; you can subscribe again at any time.

A free month from a Local Partner's code does not renew by itself. Section 7 explains how to keep epono Pro after it.

05 · The epono Pro discount

While you are an epono Pro member, including during a free month, the price we set for a Request includes a discount of 50% of our fee: the part of the price that epono keeps, whether it is our commission on a Local Provider's price or our share of a price a Local Partner set. The Local Provider's or the Local Partner's part does not change. For example, if our fee in a price of CAD 100 is CAD 26, the price shown to you as a member is CAD 87.

The discount is included when the price is set and is part of the price you approve: it does not change afterwards, even if your membership starts or ends before you pay. It does not apply to a price set before you became a member, to packages sold at a fixed price, to gift cards, or to anything you receive at no price. Beside the price of a Request we show the discount it includes or, if you are not a member, what the price would be with epono Pro.

06 · The fee back

Your monthly fee comes back to you as epono Credit (the fee back) over the Orders you complete:

• each completed Order of CAD 40 or more gives back one quarter of your monthly fee, rounded to the cent, once it is confirmed, by you, by your Loved One or automatically;
• the fee back of one membership month is never more than 100% of the fee paid for that month: your fee comes back in full over four Orders, and further Orders in the same membership month give nothing back;
• an Order counts towards the membership month in which it was paid, and earns a fee back only if you were an epono Pro member when it was paid, even if your membership has ended by the time it is confirmed;
• a free month from a Local Partner's code gives no fee back, because no fee was paid for it (Section 7).

The fee back is promotional credit under Section 13 of our Terms of Service: it is used before your own money, it has no cash value and it is never paid out. It is yours to spend until the end of the membership month after the one in which you received it, even if your membership ends in the meantime, and we show that date with it in your account. 7 days before any of it ends, we tell you in your account and by a notification. Whatever of it is unspent by its end date ends and comes off your balance.

If an Order that earned a fee back is refunded in full, the fee back is taken back from your epono Credit, as far as your balance allows, and no longer counts towards its month. A partial refund does not affect it.

Your Membership page shows the fee back of the current membership month, everything you have received since you joined, the discount you have had on your prices, and any fee back that is about to end.

07 · A free month from a Local Partner

A Local Partner may give its customers a personal code for a free month of epono Pro.

• Who can use a code. A code is for the one person it was given to. It works only in an account that came to epono through that Local Partner (Section 5 of our Terms of Service), only if you are not already an epono Pro member, and only once: each Customer can have one free month, ever. A code can be used within 30 days of the day the Local Partner gave it to us; after that, once it has been used, or if the Local Partner withdraws it, it no longer works.
• What it gives. epono Pro for one month from the moment you use the code, with nothing to pay and no card needed. You have the benefits in Section 2, with three differences: there is no fee back (Section 6), because no fee was paid; the welcome package can be used until the free month ends; and the monthly gathering seat starts with your first paid month. The epono Pro discount (Section 5) applies.
• It ends by itself. We remind you 3 days before your free month ends. If you do nothing, it ends on that date, nothing is charged, and Section 9 applies.
• Keeping epono Pro. To keep epono Pro after the free month, add a card and choose to keep it on your Membership page before the free month ends. The membership fee shown at that moment becomes your price, your first payment is taken on the day the free month ends, and your membership then renews monthly as set out in Sections 3 and 4. Until that day you can still cancel, under Section 8, and nothing is charged.
• No cash value. A free month cannot be exchanged for money or credit, transferred, or added to another free month. We may refuse a code, or end a free month, obtained with a code that was shared, sold or used against these terms.
• What the Local Partner learns. Whether and when its code was used, until when the free month runs, and whether you kept epono Pro after it; nothing else about you or your Orders.

08 · Cancelling

You can cancel epono Pro at any time from the Membership page in your account. Cancellation takes effect at the end of the current monthly period: you keep Pro until the end of the month already paid for, and you are not charged again. We do not refund part-months, except where the law requires it. Cancelling Pro does not cancel Orders already in progress.

09 · When membership ends

When your membership ends (because you cancelled, a renewal failed, a free month ended without being kept, or we ended it), your Loved Ones lose access to their workspace, except for Orders already in progress, which are completed. Your epono Credit balance stays recorded in your name and you can keep using it to pay for Orders. We will email you to invite you to request a cash-out of the part that is your own money, and once you do, we pay it out to you, as set out in Section 13 of our Terms of Service. Promotional credit, including the fee back, is not paid out; it stays yours to spend until any end date it was issued with. The epono Pro discount stays in the prices already set while you were a member.

10 · Ending membership for breach

We may end your membership with immediate effect if you seriously breach our Terms of Service. In that case, unused fees are not refunded except where the law requires.