Questions & answers

epono helps you arrange trusted services for family and loved ones abroad, from flowers and gifts to errands and everyday support, without leaving your seat. We don't just take your order: we manage the entire journey, from your first request through to completion.

epono isn't a marketplace where you pick a listing and hope for the best. We select the right, verified provider for your request, oversee the quality of the work, handle payment securely, and stay with you until the job is done, backed by a real person, your Coordinator, at every step.

Describe what you need to our AI Assistant, in your own words. It checks whether we can help and gives you an approximate price. After you sign up, your Coordinator confirms the details and secures a final price from a trusted, vetted local contractor. Once you approve it, we take care of the rest and keep you updated along the way.

We're expanding steadily. For the full, up-to-date list of countries and locations we currently serve, visit our Services page.

Just start a conversation with our AI Assistant and describe what you need in plain language, no forms, no app downloads, no guesswork.

That's completely fine. Our AI Assistant will ask the right questions to help clarify your request, and your Coordinator will fine-tune the details from there.

Yes, and you'll actually see it three times, each one more precise than the last. First, an approximate range from our AI Assistant as soon as you describe your request. Then, a more refined range from your Coordinator once they've reviewed the details. Finally, the exact, confirmed price from our verified provider, which you approve before any payment is taken.

For common requests, your Coordinator usually confirms a final price within 24 hours, or 12 hours with epono Pro. Larger or more complex requests may take longer.

Yes, every past request is saved to your order history, and you can reorder it in a single click.

You can pay by card, with your epono Credit balance, or with a mix of both. Your card is held when you approve the price and charged once your order is confirmed.

epono Credit is a balance you can spend on epono services only, alongside or instead of a card. Refunds are added to it straight away, and epono Pro members can also top it up from a saved card. It never expires: if your epono Pro membership ends or you close your account, you can ask for it to be paid to you.

No. The final price you approve is the price you pay. Nothing is added after you confirm.

From your Dashboard, you can follow your order in real time, with a notification at every key step.

Yes. Cancel before work begins and you'll receive a full refund. Once work is underway, cancellation is still possible, though it may need a quick review by your Coordinator depending on how far along the order is.

When a refund applies, it's added to your epono Credit straight away, ready for your next request. If your epono Pro membership ends or you close your account, you can ask for your Credit to be paid to you.

We reassign it to another verified provider right away. If epono genuinely can't fulfill it, you'll receive a full refund or an alternative service option.

Reach out to your Coordinator, or open a ticket on that order from your workspace, and our team will work with you toward a resolution. You can also raise a concern up to 90 days after an order is closed.

Every request is fulfilled by a provider we've personally vetted and held to epono's quality standard, never a stranger you have to coordinate with yourself.

Yes, you can rate and review every completed order, helping us keep quality consistently high.

Start with our AI Assistant for an instant availability check. For a question about one of your orders, open a ticket on that order from your workspace or message your Coordinator directly. For anything else, write to us through the contact form.

You can call our general line at +1 778 800 0624. Loved ones can also ask their Coordinator for a phone call. You can also reach us through Coordinator chat or a ticket on one of your orders, and the AI Assistant can check availability at any hour.

epono Pro is our membership for anyone coordinating care or errands for more than one person. For CAD $99.99/month, you can add Loved ones, give them the ability to request help on their own, set spending budgets, and enjoy priority scheduling, all while staying in control.

A Loved one is someone you add to your epono Pro account, a parent, family member, or close friend. They receive a private, secure link to their own simple space on epono, connected directly to a Coordinator.

Yes, and it's one of the most valuable parts of epono Pro. Even if you're unreachable, your Loved one can still request help on their own, chat with a Coordinator, and get things done without waiting on you.

Anytime. Any order already in progress will always be completed, even after your membership ends.

You can explore approximate pricing without one, but you'll need an account to confirm and pay for a request.

We take payment security seriously. Payments are processed through an encrypted payment gateway.