One membership for the whole job of caring from afar
Free covers a single request at a time. epono Pro is built for the ongoing job of looking after family.
Most families don't start out needing a membership. It grows out of caring for someone, one request at a time.
It starts with one person
A parent recovering from surgery, a grandparent whose fridge keeps running empty. One request, sorted, and you move on with your day.
Then it becomes more than one request
Groceries this week, a doctor's appointment next month, a birthday after that. Each one used to mean starting from scratch.
And more than one person to track
A parent here, an in-law there, maybe a sibling helping too. Requests, budgets, and updates start to blur together across everyone you're looking after.
epono Pro is what closes the gap
One epono Credit balance, one shared view, the same coordinator on repeat requests, and a login for each Loved one so it's not all routed through you.
See in detailHere's exactly what changes.
- Request help for your family
- AI availability checks, then a real coordinator
- Pay only for what you order
- Standard coordinator response, 24 hour target
- Everything in Free, plus:
- Credits you can top up anytime and spend on epono services
- Invite up to 5 Loved ones with their own login
- Each Loved one reaches a coordinator directly, in their own language
- Set a spending budget per Loved one
- Priority coordinator response, 12 hour target
Prices in Canadian dollars. Upgrade from your account, and cancel there whenever you like: epono Pro then runs to the end of the month already paid for.
Everything epono Pro adds
Top up anytime, spend it across every request for every person you look after.
Each with their own login, so your family can reach a coordinator directly.
Each Loved one can message their coordinator directly, without routing every update through you.
Each Loved one's coordinator speaks whichever language you set for them.
Set a spending limit for each person, so nothing goes over what you've planned for.
Whatever the time difference between you and your family, you can send a request any time, and your coordinator picks it up during local hours.
Compare every feature
Every account gets AI-assisted ordering, vetted providers, and a Coordinator. Here's exactly what epono Pro adds.
| Feature | Free | epono Pro |
|---|---|---|
| Getting Started & Ordering | ||
| AI Assistant to start and describe any request | Included | Included |
| Vetted local contractors | Included | Included |
| Real-time order tracking & notifications | Included | Included |
| Pay by card, epono Credit, or both | Included | Included |
| Order history & one-click reordering | Included | Included |
| Ratings & reviews on every completed order | Included | Included |
| A coordinator on every request | Included | Included |
| Family & Loved One Management | ||
| Add up to 5 Loved ones abroad | Not included | Included |
| Private, secure access link for each Loved one | Not included | Included |
| Loved ones can place their own requests directly | Not included | Included |
| Loved ones can reorder their own past requests too | Not included | Included |
| Set an individual spending budget per Loved one | Not included | Included |
| Review and approve requests above a Loved one's budget | Not included | Included |
| Loved ones get a simple space with direct Coordinator chat | Not included | Included |
| Care & Priority | ||
| Priority scheduling during high-demand periods | Not included | Included |
| Faster response times from your Coordinator | Not included | Included |
| Rewards | ||
| Half of epono's fee taken off every price we set for you | Not included | Included |
| Your monthly fee back on epono Credit, a quarter of it on each completed order | Not included | Included |
| A seat at a monthly gathering for one of your Loved ones | Not included | Included |
| Membership | ||
| Cancel anytime: active orders are always completed | Included | Included |
Frequently asked questions
Anytime. Any order already in progress will always be completed, even after your membership ends.